REFUND AND RETURNS POLICY

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

1. REFUNDS​

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

2. LATE OR MISSING REFUNDS​

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@melbourneengraving.com.au

3. SALE ITEMS ​

Only regular priced items may be refunded. Sale items cannot be refunded.

4. EXCHANGES​

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@melbourneengraving.com.au and send your item to: Unit 1/51-55 Centre Way, Croydon South VIC 3136

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@melbourneengraving.com.au

5. DAMAGE ITEMS

Please take time to inspect all items carefully for any damage that may have occurred in transit.

Contact us immediately (within 2 business days) of any damage.

Please keep all packaging materials in case the shipper needs to inspect the package during their claims process.

We reserve the right to require a photograph of broken or damaged items when a claim is filed prior to replacing any damaged or defective items.

If for any reason your custom item does not arrive with the specifications that you selected when ordering (for example the artisan misspelled a name), we will replace and ship the replacement item at no additional charge to you.

Any claim for damaged or defective items must be made within 2 business days upon delivery. Please open and inspect your order immediately upon receipt.

Any claims made after 2 business days will not be accepted, and therefore, are unable to be replaced.

6. SHIPPING RETURNS

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. NEED HELP

Contact us at info@melbourneengraving.com.au for questions related to refunds and returns.