Our Customer Service Team are available Monday to Friday 9:00am – 4:00pm AEST (Australian Eastern Standard Time).

We accept payments from Afterpay and PayPal.

We ship standard ground orders via whichever choice you selected.
Please allow 2-3 business days for production. (Do not include weekends or holidays.) 

Please note that we bulk package your glass order to arrive safely to your destination. We do not gift package or gift wrap the glasses and we will use our discretion (re: packaging material and boxes) in packaging your order to minimize the chances of breakage. We have been shipping glassware for 20 years. We have tried and true packaging materials and methods to offer the best chance of your glass arriving safely to your destination.

We can not accept returns for personalized or custom designed products. This includes anything featuring a name, initials, dates or company logo. (See our policy above for incorrectly engraved or damaged items for replacement or refund.)

Non-personalized items can be returned within 30 days of receipt of your goods upon approval by Melbourne Engraving.

Please contact us at: with return requests. Items must be returned in original packaging and in new condition to be refunded upon our inspection.

We select our glassware from a variety of high quality glass manufacturers and we do our best to be sure your glass is free of manufacturing defects before we carve it. There are naturally occurring occlusions, bubbles and mold extraction lines that the manufacturer does not consider defects. In these cases, the manufacturer does not warrant or replace the product.

Be careful not to allow the glasses to hit or clink against one another while soaking in your sink. Glass is a fragile product and should be handled with care. 

The carved areas of your glass are THINNER than the rest of the glass and therefore more fragile. We recommend treating your carved glassware with the same respect you’d treat your fine china. When “clinking” your glassware during a toast, do so carefully.


Just in time for the holidays, customize your Rambler Drinkware or Boomer Dog Bowl with text or monogram on the house.

Personalised Glassware

Engrave your name on the glass and enjoy a personalised drink every time. Engrave with any message or text of your choice.


Personalised Barware

Personalised barware makes for an excellent gift for anyone who likes to throw parties.

Dog Bowls

Our personalised dog bowls are the perfect gift for any pup. They’re engraved with your pet’s name or a phrase of your choosing, making them uniquely theirs.


NEW engrave items


Just in time for the holidays, customize your Rambler Drinkware or Boomer Dog Bowl with text or monogram on the house.




Place your order